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Go to the shop#Frequently asked questions
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How long does your fudge stay fresh?
Our fudge stays fresh for up to 3 weeks when stored in a cool, dry place. For longer storage, you can refrigerate or freeze it — just bring it back to room temperature to enjoy the full flavor.
Do you offer gift packaging?
Absolutely! Our fudge makes a perfect gift. Choose “Gift Box” at checkout and we’ll wrap your fudge with care — perfect for birthdays, holidays, or just because.
Is your fudge handmade?
Yes, every single batch is stirred, poured, and cut by hand in our Kentucky kitchen. We believe in doing things the old-fashioned way, with love in every square.
Do you ship nationwide?
We ship to all 50 U.S. states via USPS or UPS. Orders typically arrive within 3–5 business days after processing.
Can I pick up locally?
Yes! If you're near our Kentucky kitchen or visiting a nearby market in the area, you can select Local Pickup at checkout.
Can I collect from a local store?
We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Do you offer a VAT discount to non EU customers?
Customer’s ordering from outside the European Union can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.
