Refund policy

Refund & Return Policy – Touch of Fudge, LLC

Overview
We want every Touch of Fudge order to arrive fresh, intact, and exactly as described. Because our products are perishable, we cannot accept standard returns once an order has shipped. However, we will replace or refund items if there’s an issue with your order.

Order Issues & Eligibility
We will issue a replacement or refund if:

• Your order arrives damaged or spoiled

• Items are missing from your shipment

• You receive the wrong product

Please notify us within 48 hours of delivery or expected delivery date.

How to Request a Refund or Replacement

1. Email touchoffudge@gmail.com with your order number.

2. Include a brief description of the issue and photos of the product/packaging (if damaged).

3. Our team will confirm eligibility and next steps.

If a physical return is required for inspection (rare cases only), we will provide a prepaid return label.

Return Address
Touch of Fudge, LLC
Attn: Returns
Paducah, KY 42001
United States

Map Directions: Google Maps – Paducah, KY

Non-Refundable Situations
We cannot provide refunds for:

• Orders delayed due to incorrect or incomplete addresses

• Packages left outside for extended periods in warm weather, resulting in melting

• Change of mind after the order ships

• Gift cards or sale items

Refund Processing
If approved, refunds will be issued to your original payment method within 3–5 business days. Your bank or card provider may take additional time to post the funds.

Contact Us
Justin Mitchell, Owner
Email: touchoffudge@gmail.com
Phone: (502) 648-8536